Privacy Policy
Last Updated: 14 Aug 2024
MWork Holding Ltd. (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us, or purchase our products and services. This policy complies with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).
1. Information We Collect
We may collect personal information directly from you, as well as automatically through your use of our website.
1.1 Personal Information You Provide
Contact Information: We collect your name, email address, phone number, and postal address when you contact us, make a purchase, or book an appointment.
Payment Information: When you make a purchase, we collect payment details such as credit card information, billing address, and transaction history. This information is securely processed by our payment providers and is not stored on our servers.
Customer Feedback and Inquiries: We may collect information you provide in response to surveys, during customer support interactions, or when providing feedback about our products and services.
Email Subscriptions: When you subscribe to our newsletter, we collect your email address. You will receive an email to confirm your subscription and give consent to receive our latest news, promotions, and offers. By confirming your email, you consent to receive these communications, and you may withdraw your consent or opt-out at any time.
1.2 Information Collected Automatically
Website Usage Data: We may collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the time spent on our site.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our website, analyze traffic, and personalize content. You can control the use of cookies through your browser settings.
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide Services: We use your information to process transactions, fulfill orders, and provide customer support.
To Communicate with You: We may send you emails or newsletters about your orders, updates, promotions, or important information about our services. For email subscriptions, you will only receive promotional content if you have provided consent by confirming your email.
To Improve Our Services: We use website usage data to understand customer preferences and improve our products, services, and website experience.
For Marketing Purposes: With your consent, we may use your information to send you promotional materials and offers that may interest you.
To Comply with Legal Obligations: We may use or disclose your information to comply with applicable laws, regulations, and legal processes.
3. Disclosure of Your Information
We may share your personal information in the following circumstances:
Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, shipping companies, and email marketing platforms. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
Business Transfers: If we undergo a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred as part of that transaction.
Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, legal process, or government request.
4. Data Security
We take reasonable precautions to protect your personal information. We use industry-standard encryption technologies and maintain security measures to safeguard your data against unauthorized access, disclosure, or destruction.
5. Your Rights and Choices
Access and Correction: You have the right to access and correct your personal information held by us. If you would like to review, update, or correct your information, please contact us.
Withdraw Consent: You may withdraw your consent for us to use your personal information at any time, subject to legal or contractual restrictions. This may affect our ability to provide you with certain services.
Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe link in our emails or by contacting us directly.
6. Retention of Your Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we will securely destroy or anonymize it.
7. Children's Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.
8. International Data Transfers
As we are based in Canada, your personal information may be stored and processed in Canada. If you are accessing our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in a country that may not provide the same level of data protection as your home country.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes by posting the updated policy on our website with the effective date.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
MWork Holding Ltd.
Unit 105, 1515 Broadway St.,
Port Coquitlam, BC, V3C 6M2, Canada
Phone: +1 888 900 4757 (Toll-Free)
Email: info@MWork.ca